Last updated: June 3, 2026

WHO OPERATES CUCINE MILLER?

The website cucinemiller.com is operated by MONDO CUCINA S.R.L., with registered office at VIA GIULIO MASINI 81, 50053 EMPOLI (FI), ITALY.

VAT number: 06239490482
REA: FI-612075

WHERE DO YOU DELIVER?

We only deliver in Italy.

Currently, we do not ship to other countries.

WHAT ARE THE SHIPPING COSTS?

For orders equal to or greater than €167.00, standard shipping is free.

For orders from €0.01 to €166.99, a flat shipping fee of €17.00 is applied.

HOW LONG DOES IT TAKE TO PREPARE AN ORDER?

Orders are usually prepared within 1–3 business days of payment confirmation.

HOW LONG DOES DELIVERY TAKE?

After shipment, delivery is normally expected within 3–7 business days.

The total estimated time from payment confirmation to delivery is normally 4–10 business days.

WHICH COURIERS DO YOU USE?

Orders can be entrusted to DHL, FedEx, UPS or other professional couriers selected based on the product and destination.

CAN I TRACK MY ORDER?

Yes. After shipment, you will receive, when available, a code or link to monitor the delivery status.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa and Mastercard.

Payments are processed through J-Pay using the procedure available during checkout.

DO PRICES INCLUDE VAT?

Prices published on the website are expressed in euros (€) and include applicable VAT, unless otherwise indicated by current legislation.

CAN I CANCEL AN ORDER?

You can request the cancellation of the order before shipment by promptly writing to info@cucinemiller.com.

We cannot guarantee the cancellation of orders that have already been prepared or entrusted to the courier.

CAN I RETURN A PRODUCT?

If you purchase as a consumer, you can exercise the right of withdrawal within 14 calendar days of receiving the product, subject to the exceptions provided by law.

WHO PAYS THE RETURN SHIPPING COST?

The direct cost of the return is borne by the customer, except in the case of a damaged, defective, incorrect or non-conforming product.

For bulky products or products not returnable by normal postal service, the return cost may be higher than that of ordinary shipping.

WHERE SHOULD I SEND A RETURN?

The return address is:

Cucine Miller
MONDO CUCINA S.R.L.
VIA GIULIO MASINI 81
50053 EMPOLI (FI)
ITALY

Before shipping the return, we recommend that you contact us at info@cucinemiller.com.

WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?

Contact us at info@cucinemiller.com stating the order number and, if available, photographs of the product and packaging.

Products sold to consumers are covered by the legal guarantee of conformity provided for by applicable law.

HOW CAN I CONTACT YOU?

E-mail: info@cucinemiller.com
Phone: +39 055 760 9668

Customer service:
Monday to Friday, from 09:00 to 18:00
Italian time – CET/CEST